Information for consumers

FICORA's consumer-oriented matters and services have been pulled together on a special site.

The website has useful information on the following topics, for example:

Internet

• Fi-domain names;
• Broadband services: agreements with telecom operators, complaints about bills, price comparisons, response times of telecom operators' customer and guidance services; and
• Broadband penetration in Finland.

Information security

• Information security alerts;
• Guidelines for the safe use of the internet; and
• Protection of own messages on the internet.

Telephone

• Agreements on telephone subscriptions with telecom operators, complaints about bills, price comparisons, response times of telecom operators' customer and guidance services;
• Prices of calling to business numbers; and
• Mobile phone use when abroad.

Radio equipment and licences

• Granting of radio licences;
• Radio equipment: conformity to requirements; and
• Detection of radio interference.

Media and postal monitoring

• Broadcasting times of programmes with harmful content for children, hidden advertising, product placement; and
• Undeliverable postal items, postal delivery guidelines.

TV fees

Customers can send questions and give feedback to FICORA and make official requests for action via the electronic contact forms found in the Services and Information section.